Cerberos Brokers is a member of the Australian Financial Complaints Authority (ACFA) to whom complaints may be referred for a determination. We act on behalf of insurers who have subscribed to the General Insurance Code of Practice. Cerberos subscribes to the General Insurance Code of Practice and the Insurance Brokers Code of Practice.

In the first instance please refer to our Financial Services Guide under the heading “What to do if you have a complaint”.